Asset & Service Management Simplified
softWrench™ is an easy to use configurable user portal for IBM Maximo and Control Desk solutions.
It combines a branded customer friendly user interface with many out of the box features designed to increase productivity and deliver powerful tools to manage your environment. Developed as a scalable integrated platform it leverages the robust service management functionality of Maximo, Control Desk and other systems of record.
softWrench™ can be rapidly deployed in the cloud or on-premise and be securely integrated into an existing EAM or ITSM solutions. It is highly configurable and can be tailored to meet specific requirements in a matter of hours.
| EAM | ITSM |
|---|---|
| Work Orders & Services | Service Request Portal |
| Preventive Maintenance | Incident Management |
| Inventory | Change Management |
| Purchasing | Powerful Analytics |
| Analytics/Reporting | Flexible connectors |
softWrench is the Solution
softWrench™ is an IBM certified easy to use configurable user portal that can be integrated with Maximo and Control Desk solutions. All data in and out of the system are validated against those underlying systems, security, workflows and business rules.
The user interface is one of the key softWrench components. Easily created user views provide only the minimum amount of data required for any given user function. Dynamic menu’s change the input required based on previous responses. This maximizes user simplicity while ensuring that all required transaction data is collected for each transaction type. Searches and sorts are easily done in the user friendly way of Google searches.
softWrench can provide specific measurable ROI including:
- Cost reductions associated with service requests, service delivery, data capture, and system process efficiency
- Enhanced support of Service Level Agreements
- Measurable Process Improvements including reduced training and support costs
- Easily expand the simplified user interface to new departments, users, or service requestors
- Eliminate multiple data entry points, swivel seat environments and data redundancy
- Integrate multiple systems into a single system of record
- Easy and reliable deployment and user friendly branded screens for customer satisfaction
Enterprise Ready Analytics
The softWrench dashboard delivers flexible, interactive and fully customizable user experiences that are optimized for real-time data consumption and analysis. It ships with 8 dynamic dashboard elements which allow users to easily customize data elements into charts, pivot tables, data cards, gauges, maps and grids.
Our out of the box configurations provide numerous charts and graphs to track users, services requests, open work orders, closed work orders and many others. Changing the elements or display types is extremely easy and powerful.
The dashboard is fully mobile so field service teams can review their jobs, check their inventory and map the way to the next job all from the dashboard.
For Work Order Professionals
Over the years our clients have often complained about the complexity of Maximo, especially for their field service and maintenance staff. It was just not intuitive like today’s mobile solutions that users have learned. That led them to resort to other ways to interact with maintenance and service data via phone tag, email exchanges and others which caused operational challenges including missing data and deadlines.
To solve these issues we developed WorkOrder Pro. An IBM certified Work Order portal for Maximo that provides a simplified user experience and dozens of new features designed to complement Maximo. Work Order Pro has all the great work order features of softWrench but has been laser focused to streamline everything from Service Requests to Work Order completion.
Work Order Pro is delivered as a package that includes licenses, support, training and everything you need to be up and running in a matter of hours.
WorkOrder Pro Features
| Branded Business Views | WorkOrder Pro provides the ability to easily apply client specific branding to Login, Service Request and Work Order screens. This allows for pride of ownership, brand recognition and differentiation. |
| Quick Requests | Quick Requests allows you to quickly and easily make a copy of a previous request, enter a new service request, or check on an existing one. |
| Service Requests | Service Requests allows you to add specific data and can be used with intelligent logic to collect additional information depending upon earlier service selections. |
| Work Orders | Easily convert Service Requests to Work Orders, workflows, rules reminders, notifications, and escalations. Add fields, user groups, colors, classifications, status levels, penalty warnings, and much more. |
| Dashboards | Dashboards deliver flexible, interactive, and filly customizable user experiences, optimized for real-time data consumption and analysis. Easily customize data elements into charts, data cards, gauges, maps, and grids. |
| Communications Manager | Communications Manager provides on Outlook style mail feature. All emails related to a ticket including date, time, status, and attachments are retained and controlled within the WorkOrder Pro communications tab. |
| Business Process Manager | Easily detect and diagnose service issues with decision tree based pop-up fields during ticket entry. Provide workflow coaching to insure all required data is collected for each ticket type. |
| Assets & Locations | Gain a 360° understanding of all existing assets and locations with the asset and location grids. Easily add and track work orders, jobs, labor, and more to specific assets and locations. |
| Activity Streams | A modern side panel shows a running conversation of all updates and changes to each ticket by date, time, and person making the modification. |
| Easy Mobility | softWrench is built on .NET technology to provide responsive web and mobile access for all forms and data in a common IT environment. |
Become A WorkOrder Pro
Implementation of WOPRO is a fast and easy. Once you purchase you are assigned a dedicated WOPRO account manager who will review your current maintenance and service practices and guide you through the entire implementation process. Order today and begin using softWrench tomorrow. It’s that easy.
Branding Recognition with a Sense of Ownership
softWrench™ provides the ability to easily apply client specific branding. Many of our clients are utilizing the softWrench™ platform for internal and external use while also white-labeling or incorporating softWrench as part of a greater solution set.
The softWrench portal is a branded customizable “App like” easy to use interface that can be layered on top of existing solutions and rapidly deployed. It is an easy way to personalize and differentiate your solution offering. Your Maximo or Control Desk makes users and managers feel like it is their own companies solution.
It easily connects to multiple existing data sets and makes it simple to configure and enhance branded user views.
It is designed from the ground up to be fully responsive and automatically scale to be easily readable on any browser based device.
softWrench™ Architecture
softWrench is a flexible out of the box framework for EAM and Service Management applications. The framework components for each are shown in the high level diagrams below.
Overview
The architecture provides the power and flexibility to be easily deployed into new and existing asset and service management solutions.
softWrench was built by industry experts upon a proven and widespread technology – Microsoft.NET. It is metadata driven which allows easy and rapid configuration changes to enhance user views in seconds without having to go back to the manufacturer for coding changes. The ease of use and app style simplicity reduce training costs and increase user adoption.
It’s connector architecture allows seamless integration to multiple third party solutions including IBM Maximo, IBM Control Desk, BMC Remedy, ServiceNow and even custom applications and data sources.
Finally, softWrench was designed and built from the ground up and certified IBM Ready for Cloud and Smarter Infrastructure and our implementations cycles are typically measured in weeks.
softWrench Architecture
softWrench has 3 connectors available to interface with Maximo. It can use the general purpose relational database connector which provide read-only data access or it can utilize the MEA or MIF connector for full two way updates and communications. These connectors allow for offline access and near real time updates as required by the client.
System Requirements & Required Components
Before installing the softWrench the following system requirements need to be met and the necessary software components available. softWrench is designed to work with most versions of Maximo and Smart Cloud Control Desk.
The following table lists the recommended hardware and software requirements for softWrench application.
softWrench Application server
- Computer & Processor – 4 GHz or better
- Memory – Minimum 4 GB RAM
- Hard Disk – At least 50 GB available
- Display – Resolution 1024×768 or better
- Operating System – Windows Server 2008 (32-bit or 64-bit) Standard (supported with SP 2) Enterprise editions
- Other – IIS7, working SMTP for email notificaitons, & .NET Framework 4.5
softWrench Supported Browsers
- IE10 or higher
- Firefox
- Google Chrome
Your Processes, Simplified and Enhanced
softWrench provides administrators the utilities to configure the views, business logic and business process workflows tailored to your specific requirements. Views may contain as many or as few tabs as necessary for any particular user type.
softWrench can easily detect and diagnose service issues with decision tree based pop up fields during data entry. This allows workflow coaching to insure all required data is collected for each ticket type.
The softWrench screen has a “Create Action” button that allows functions like “Create Work Order” or “Initiate Workflow”. It also provides an Activity Screen which provides real time views into each WO/SRQ and all changes that have been made on the ticket.
softWrench™ can be easily configured and modified at any time.
Track All Correspondence & Communications Related with a Work Order
softWrench Communications Manager provides an Outlook style mail feature that allows you to view all communications associated with a trouble ticket, work order or service request.
All actions, emails, attachments and conversations are conveniently grouped together regardless of the communication source. Replies and updates can be sent from within the communications manager without exiting to an external email system and potentially losing valuable data.
Email response templates are easily created and stored for standard replies and updates. Clicking on any ticket communication takes you directly to the Work Order and the Activity Stream associated with the WO.
softWrench™ is your answer.
Platform Independent Information
softWrench was designed with responsive Web 2.0 technology. Information, forms and graphics automatically scale to fit the device you are using. Use your favorite Android or Apple device in the field and continue where you left off at the office on your laptop or PC.